Refugee Integration

In 2022, during the COVID-19 period, I worked with Malteser Germany in Backnang as a Care Assistant and IT Support Provider. This project combined my technical background with humanitarian service, focusing on refugee support and patient care.

Challenges

• Refugees lacked digital skills to navigate German systems.

• Language barriers made integration difficult.

• COVID-19 restrictions increased dependence on digital communication.

My Role & Responsibilities

• IT Support: Helped refugees set up electronic devices, troubleshoot internet connectivity, and access essential online services.

• Training: Taught newcomers how to use apps like Google Maps, train schedules, and online banking.

• Translation & Registration: Assisted with documentation and integration into local systems.

• Healthcare Support: Supported medical staff with patient intake, discharge, and digital records.

Solutions Implemented

• Developed simple guides and tutorials for digital applications.

• Provided multilingual support (English, French, Russian, German A2).

• Ensured hygiene and facility compliance through structured workflows.

Results & Achievements

• Supported dozens of refugees in learning digital tools for daily life.

• Improved efficiency of medical staff by handling technical needs.

• Enhanced refugees’ independence and integration into German society.

Conclusion

This project taught me that IT isn’t only about systems—it’s about empowering people. By blending technical expertise with empathy, I helped vulnerable communities adapt to a new world.